Balancing the Good, the Bad, and the Dolphin
Stuck trying to optimize for two opposing goals? Check out how four industries handle this challenge.
Process Models are the Worst
What’s better than creating Process Models? Adding value with it! Check out what common pitfalls to avoid when using this amazing tool.
The Underrated Power of Empathy
Think of the last job listing you reviewed. If it was for process improvement it probably included some qualifications like this: “Must know Six Sigma” “Lead root cause analysis” “Comfortable with SQL and data mining techniques” “Able to navigate ambiguity to deliver business results” What you probably didn’t see was, “Must be able to understand …