It’s a Trap! The “Human Error” loop
“Human error” is a trap! Go deeper to truly solve your team’s problems.
Stories from the Tea Garden
Our first case study takes place in a far away wilderness of Northeast India. Check out what processes exist there and how they were improved.
Bias in the Process: Tips to Design Inclusively
How can cultural and racial bias creep into our processes? Process is supposed to be above such things right? Clean methodology and tools are meant to work together to create efficiency and order. The reality of course is much messier, process is intimately connected to people, culture, and beliefs. So how does bias creep into …