Culture is King: Give Improvement a Purpose
Two process improvement guys chat about what it takes to build a culture of improvement that lasts.
Communication
The Underrated Power of Empathy
Think of the last job listing you reviewed. If it was for process improvement it probably included some qualifications like this: “Must know Six Sigma” “Lead root cause analysis” “Comfortable with SQL and data mining techniques” “Able to navigate ambiguity to deliver business results” What you probably didn’t see was, “Must be able to understand …
Bias in the Process: Tips to Design Inclusively
How can cultural and racial bias creep into our processes? Process is supposed to be above such things right? Clean methodology and tools are meant to work together to create efficiency and order. The reality of course is much messier, process is intimately connected to people, culture, and beliefs. So how does bias creep into …