Balancing the Good, the Bad, and the Dolphin
Stuck trying to optimize for two opposing goals? Check out how four industries handle this challenge.
The Underrated Power of Empathy
Think of the last job listing you reviewed. If it was for process improvement it probably included some qualifications like this: “Must know Six Sigma” “Lead root cause analysis” “Comfortable with SQL and data mining techniques” “Able to navigate ambiguity to deliver business results” What you probably didn’t see was, “Must be able to understand …
Measurement: Four Assumptions to Live By
We are our own worst enemy when it comes to measurement. There are literal text books on the many ways we self-sabotage our measurement efforts. But there is good news. The most common error we make is also the easiest to solve, and that’s what I want to talk discuss today. Not Measuring Yep, the …